Privacy Policy

Business Name: The Grounded Soul
Owner/Operator: ElenaAt The Grounded Soul, your privacy is deeply respected and protected. This Privacy Policy outlines how your personal information is collected, stored, used, and safeguarded, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By visiting this website, engaging in services, or sharing your information, you agree to the following terms.

I am:
A somatic-based space holder and embodiment guide
A trauma-informed facilitator and nervous system educator
A practitioner of intuitive, body-centered healing practices
A mentor for women seeking grounded, soul-led transformation

All services are held with confidentiality, ethical care, and a foundation of trust.

Information I May Collect

Depending on your engagement, I may collect:

  • Your name, phone number, email address, and location

  • Information you share in intake forms or pre-session questionnaires

  • Notes or insights from 1:1 sessions (Zoom or written exchanges)

  • Details about your wellbeing, emotions, or nervous system experiences

  • Session bookings, payment records, or email correspondence

Only information necessary for safe, intentional, and trauma-informed service delivery is collected.

How Information is Collected

Your information may be collected when you:

  • Book a 1:1 session or apply for a group journey

  • Complete a form or intake questionnaire

  • Send an email, message, or voice note

  • Visit my website or download a free resource

  • Share reflections or updates during the course of our work together

How I Use Your Information

Your information is used solely to:

  • Offer personalized somatic support and practices

  • Tailor group or individual sessions to your unique needs

  • Maintain accurate records for scheduling, invoicing, and communication

  • Provide access to materials, practices, and post-session care

  • Meet ethical, legal, and professional standards in client care

How Your Information is Stored

I store your information securely through:

  • Password-protected cloud storage and encrypted digital files

  • Practice management tools that meet Australian privacy standards

  • Confidential records accessible only by me (Elena)

  • Paper notes, if any, stored securely and disposed of properly

I take all reasonable steps to protect your data from misuse, loss, unauthorised access or disclosure.

Disclosure of Information

Your personal information will never be sold, traded, or disclosed for marketing purposes. It may only be shared:

  • If legally required (e.g. subpoena, court order, or risk of serious harm)

  • In the event of a health or safety emergency

  • With another professional (e.g. therapist, GP, coach) — but only with your explicit consent

Your Rights

You have the right to:

  • Request access to your personal information

  • Correct any inaccurate or outdated information

  • Withdraw consent at any time (noting it may impact your care or participation)

To do so, please contact:
📧 hello@groundedsoul.com.au

I will respond to privacy-related inquiries within 14 business days.

Policy Updates

This Privacy Policy may be updated to reflect changes in legislation, technology, or service offerings. The most recent version will always be available on my website or provided by request.

Concerns or Complaints

If you have any questions or concerns about your privacy, please reach out. I am committed to handling all matters with care, transparency, and respect.

If you believe your privacy rights have been breached, you may contact the Office of the Australian Information Commissioner:
📞 1300 363 992
🌐 www.oaic.gov.au

With care and integrity,
Elena


The Grounded Soul
ABN: 43 248 188 975
📧 hello@groundedsoul.com.au
🌐 www.thegroundedsoul.com.au